Understanding inmate communication in ontario

If your loved one is not given bail and is set to reside in one of Ontario's correctional facilities, understanding how to communicate with them is crucial. This page outlines the different ways you can stay in touch, providing support during a challenging time. We aim to clarify the process and alleviate some of the stress associated with maintaining contact.

Common concerns and communication methods

When a loved one is in custody, numerous challenges arise, especially concerning communication. It's common to worry about maintaining contact and ensuring they feel supported. Inmates have various ways to communicate with their friends and families, from written letters to paying for phone privileges, or a loved one providing a phone line. Once in custody, an inmate may also put a person on a visitor list for face-to-face communication.

What are the initial challenges in communicating with an arrested loved one?

One of the biggest worries is how to initiate contact. Inmates are generally provided one initial phone call per month. Beyond that, families need to understand the facility's specific rules for letters, approved phone lists, and visitation schedules.

Can I set up a phone service for my loved one in custody?

Yes, if your loved one is going to be in custody for a considerable amount of time, you may wish to purchase a phone service for them. In Ontario, there are many different providers of such a service. A few popular options include Synergy Inmate, Trapp Call, Fongo, and Call 2 Talk.

How do in-person visits work?

Once in custody, an inmate may be able to add approved individuals to their visitor list. You can then schedule face-to-face communication. This usually involves strict rules regarding scheduling, identification, and items allowed during the visit. It's best to contact the specific facility for their visitor policies.

What if my loved one is transferred to another facility?

Transfers can temporarily disrupt communication. It's important to keep track of their location. Once transferred, you'll need to re-establish communication by following the procedures of the new facility, as rules and approved contact lists might need to be updated.

How can inmates pay for phone privileges?

If an inmate is able, they can pay cash for phone privileges out of their canteen money. This allows them to make calls to approved numbers. Understanding the canteen system and how to deposit money is often the first step.

What about traditional mail or letters?

Sending letters is a fundamental way to communicate. All mail is typically inspected for contraband, but it's a reliable method to share personal thoughts and updates. Ensure you follow the correctional facility's guidelines for mail, including return addresses and acceptable content.

Are there any apps or online platforms for communication?

While direct video calls or instant messaging might not be universally available in Ontario facilities, some third-party services mentioned for phone calls (like Synergy Inmate) might offer related communication solutions. Always verify with the facility regarding approved digital communication methods.

Is there a limit to how many people can communicate with an inmate?

Correctional facilities usually have limits on the number of approved contacts for phone calls and visits. Inmates typically provide a list of individuals they wish to communicate with. It's crucial to be on this approved list to maintain regular contact.

Support your loved one through consistent communication

While your loved one is in custody, it can be a very daunting experience for both of you. The more you are able to communicate with them, the more the toll of being in custody can be lessened. Staying connected provides emotional support and helps maintain their well-being. Take the first step to ensure your loved one feels supported and not forgotten.